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Shop Policies

Thank you for checking out my shop! Here are a few important things:

Shipping:

While we are getting started on this new shop platform, we are only shipping within the United States. Your order will be sent via USPS, unless otherwise stated. Please contact us if you need your order expedited, and we will set up a custom listing for that service.

Orders below $100 ship for a flat rate of $8, and orders over $100 ship for free.

Returns/Refunds:

If you need to cancel an order, it must be done within an hour of purchase or before a shipping notification is sent. Please contact us right away if you need to cancel.

Returns/refunds are not accepted unless there is a defect to your item, and we must be notified within 7 days of receiving your item. If a defect is discovered, we will offer a replacement or refund once the item has been returned to us. Customer is responsible for return postage. Refunds will not be given on items that have normal wear and tear or have been abused.

We are a small shop, and we aim to please! We purpose to make everything with the highest quality and a careful attention to detail. Please contact us if you have an issue or if you have any questions about the care of your new handmade item.

Olivia Jane Handcrafted